Job Openings
**STEM Educator (Full Time) - Onsite, BGC**
+ Responsibilities
- Deliver robotics and coding programs online and in the center.
- Employ a variety of instructional techniques, instructional media, and performance assessments, which guide the learning process toward curriculum goals and student learning.
- Ensure students' engagement and participation in the class.
- Use technology to promote learning, creativity, and collaboration.
- Work in partnership with teachers and staff, modeling consistent effective teaching with technology, engagement, lesson plan design, use of technology, STEM, and online tools.
- Develop and update lesson material periodically.
- Understand and be able to design, develop, assess, and manage STEM learning experiences.
- Test out new learning platforms and software for training
+ Who You Are
- Diploma in engineering fields preferred.
- Experience in competitive LEGO Robotics.
- Experience with Arduino or other microcontrollers.
- Experience with Python or other object-oriented programming languages will be advantageous.
- Expert level of technology and 21st-century learning understanding and application
- Highly effective communication, listening, collaboration, and interpersonal skills
- Effective written, verbal, and technology-based communication skills
- Preferably with experience teaching kids or beginners
**Operations Specialist - Remote**
+ Responsibilities
- Actively monitor security cameras of assigned surroundings and report any suspicious activities.
- Deliver a genuine and professional customer service approach that is above and beyond the needs and expectations of the customers.
- Positively engage with associates, respond to emergency situations, approve reports, dispatch calls, and coordinate schedules.
- Use the latest technology in the security industry to annotate detailed and accurate reports such as compliance reports.
+ Who You Are
- Min. of 2 yrs. of experience in customer service or related field.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal skills and the ability to empathize with customers.
- Detail-oriented with excellent organizational and multitasking abilities.
**Sales Development Representative - Remote**
+ Responsibilities
- Identify, contact, and qualify sales leads.
- Secure meetings for our sales teams to provide peace of mind so our customers can pursue their passions.
- Conduct high-volume cold calling (65+ dials per day) and emailing to access and qualify decision-makers.
- Refine sales messaging, prospecting, and qualifying techniques.
+ Who You Are
- You have 1+ years of experience in high-volume outbound cold-calling.
- You're excellent at motivating potential partners.
- You have creative sales tactics to engage with prospects.
- You have experience exceeding daily, weekly, and monthly goals.
- You can navigate sales and internal tools (Hubspot, ALN, and Zoom Info).
**Service Desk Engineer - Onsite, Makati**
+ Responsibilities
- Involve in providing customers and partners with in-depth technical assistance in the use of our products and solutions.
- Cooperate with client sales and professional services teams to ensure ongoing customer success and satisfaction.
- Form part of an on-call rotation order to guarantee 24x7x365 support to customers in shifts.
- Participate in the maintenance of support documentation.
+ Who You Are
- Experience working with Linux OS (1-2 years) is a plus!
- Experience in UNIX scripting is a plus (or Bash scripting).
- Networking experience exposure or CCNA certification is a plus.
- Have prior knowledge and experience in troubleshooting, and configuring gateway appliances, or network appliance.
- Resourceful with good analytical skills and the ability to perform systematic troubleshooting techniques.
- Good customer handling and communication skills.
- Comfortable in handling customers over the phone.
- Good and clear communication skills (oral and written).
- Knowledge of PMS is a plus.
- Basic HTML / PHP is a plus.
**Social Media Virtual Assistant - Remote **
+ Responsibilities
- Social Media Content and Videography
- Video editing and publishing content across RareMedia’s social media accounts, including LinkedIn (primary), Instagram, TikTok, YouTube, and Twitter.
- Simple copywriting for social media captions.
+ Who You Are
- 3-4 experience in social media management, content creation, and videography.
- Proficiency in video editing software
- Experience in using platforms such as Canva & ChatGPT
- Excellent communication skills and a proactive attitude towards community engagement.
- Ability to multitask and manage multiple projects simultaneously.
- Familiarity with social media platforms, including LinkedIn, Instagram, TikTok, YouTube.
- Strong organizational skills with attention to detail.
- Ability to work independently and meet deadlines consistently.
- Previous experience in event coordination or marketing is a plus.
**Demand Generation Advisor - Remote**
+ Responsibilities
- Identify, qualify and generate leads in defined territory (international market)
- Make outbound calls to generate leads and set up qualified meetings with clients.
- Creating, maintaining a list/database of prospective clients.
- Collaborate with internal and client facing teams.
- Accurate reporting on leads, forecasting, and KPI · Meeting and exceeding monthly targets.
- Maintaining and updating CRM with last known status of leads, appointments.
- Excellent verbal and written communication skills in the English language
- Must have experience in either International Inside Sales, demand generation, lead generation, campaigns like MQLs/HQLs/SQLs,
- Appointment Generation OR International Outbound Sales
- Should be updated about the latest technologies and IT Industry.
- Willing to work night shifts.
- Enthusiastic to be part of a growing company, want to make career in IT sales ·
+ Who You Are
- Minimum qualification Graduate/ Undergraduate.
**Collections Manager - Onsite (Clark, Pampanga) **
+ Responsibilities
- Complete weekly coaching sessions and call audits.
- Complete weekly huddles and come up with Team strategy to achieve operational goals.
- Partner with Operations Manager on Continuous Improvement activities, training and action plans.
Client Advocate
- Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
- Team attendance infraction insights through internal Sutherland attendance tool.
- Provide ideas that can help the client improve their product, business, processes and/or policies.
People Management
- Set up accountability discussions on attendance and performance challenges.
- Determine training needs to equip staff with fundamental skills and knowledge.
- Keep employees in the loop for any internal and external updates.
Managing Cluster/Community Performance
+ Who You Are
- A Bachelor’s Degree is preferred but not required.
- Three years of operations and management experience; process transformation experience.
- Three to Four years of banking / financial services experience – particularly in collections.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Excellent working knowledge of MS Office applications
**Collections Team Manager - Onsite (Clark, Pampanga)**
+ Responsibilities
- Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans.
- Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale.
+ Who You Are
- At least two years of Team Leader experience supporting Banking and Financial services campaigns – specifically collections.
- Be able to work in MS Office.
- Be able to work in a fast-paced environment.
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Amenable working onsite in Clark.
**Subject Matter Expert - Onsite (Clark, Pampanga) **
+ Responsibilities
- Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
- Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Take the lead: Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
+ Who You Are
- At least 1 year banking and financial – collections background/experience.
- Excellent Data Mining skills.
- Ability to think outside of traditional role to evaluate business implications.
- Ability to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.